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Customer Satisfaction is Our Priority
At our E-commerce store, we strive to ensure that you are completely satisfied with your purchase. However, if you find that you need to return an item, we have established a clear and customer-friendly returns policy to guide you through the process.
Your satisfaction matters to us. If you receive an item that is defective, damaged, or incorrect, we offer exchanges within 7 days of delivery. To be eligible for an exchange, the product must be unused, unwashed, and returned with its original packing and tags intact.
Please note that due to the nature of our collection — including limited edition, small-batch designs — we do not offer cancellations once an order has been placed, and returns for refund are not available. Exchanges are allowed only in cases of size issues or defects.
Customized, altered, or sale items cannot be exchanged.
To request an exchange, please contact us at mariaelenawardrobe@gmail.com with your order number and a brief description of the issue. Our team will guide you through the process.
Your Satisfaction Matters
We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy as possible for you. Here are some important notes regarding our returns policy:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank's processing time.
If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive your returned item, we will send out the new item as per your request, subject to availability.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage to expedite the process.
Our customer service team is here to help you with any questions or concerns regarding your return. You can reach us via email or phone, and we will respond promptly to assist you.
We reserve the right to update our returns policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically to stay informed.
Thank you for shopping with us! We appreciate your business and are committed to providing you with the best possible service.